Q: How do I start bidding?
A: It takes about 60 seconds after leaving the registration table for a text message to hit your phone. This text message will contain a link that will take you directly to your personal bidder application!
Q: How can I find the package I want?
A: From the home screen, enter the package name or number or a search phrase, and jump right to that package. Or, you can scroll through a list of packages by category by choosing "Browse by Category." When you see the package you want, click on the "Details/Bid" button to get more info about the package and to place a bid. If you are attending The Secret Gala in person, you can view a full display of all items in the Hanna Lounges.
Q: How do I enter a bid?
A: Entering a bid is easy. Just go to a package's "Details/Bid" page, enter your bid amount into the box, and press the "Place Bid" button.
Q: What is a "Max bid"?
A: You can bid in two different ways. You can bid the traditional way by bidding the minimum raise, or you can enter the maximum you’re willing to pay for that package. When you place a maximum bid, the system enters the current minimum increase and then bids for you against other bidders until your maximum bid is reached.
Q: Why would I enter a Max bid?
A: Maximum bids are ideal if you want to place a bid on a package and not worry about checking back to see if you are still the top bidder. The system will bid for you, using the minimum possible increase each time, until your maximum bid is reached. If someone exceeds your max bid, you will receive an outbid notification and are given the option to increase your maximum bid.
Q: How do I know if I have been outbid?
A: If you are bidding with a smartphone, you will receive a text message when you have been outbid. If you are using a tablet or computer, you will see an onscreen outbid alert in the upper right-hand corner of your home page. You can also watch the status of your bids on the "My Bids" screen.
Q: Why does it keep saying that I’m being outbid as soon as I try to put in a new bid for this package?
A: Most likely, someone else has set a max bid on this package. If you bid anything below their maximum bid, the system will automatically out bid you in favor of the max bidder.
Q: I accidentally bid $10,000 on this package when I meant to only bid $1,000, can you help?
A: Yes! Find a “Bid Buddy,” who will direct you to someone who can retract your bid. Once that bid is retracted, you will need to re-enter your $1,000 bid.
Q: Where can I see my winning packages?
A: From the home screen of the bidder interface, click on the “My Bids” button.
Q: If I purchase packages in mobile bidding, when will my credit card get charged?
A: If you put your credit card on file, that card will be charged for your entire outstanding balance once the organization closes out the auction post-event. This includes packages purchased in the silent auction and the live auction. This way, you have the flexibility to decide if you wish to pay for some or all of your purchases with check or cash on the night of the event, or split the charges between different cards. If you wish to pay with check or cash or split charges between credit cards visit the Hanna Ticket Office during check out to confirm your preferred mode of payment and complete your transaction. Credit cards will not be processed until the event is complete and the last guests have left.
Q: I accidentally clicked “Logout”, now what?
A: Log back in by entering your bidder number. If you don’t remember your bidder number you can track down a ‘Bid Buddy’ or a staff member from the registration table to get that information to you. Also note that your bidder number is in the left hand corner of your screen once logged in. You can also enter your phone number with no parenthesis or dashes.